My UX Projects: Sightline - eDiscovery Suite

Complex Problems to Solve:

• Intuitiveness for New Users: Design a welcoming onboarding experience with tutorials and help sections to educate users.
• Search Specificity: Develop an advanced search feature allowing users to easily filter and search within specific datasets.
• Data Upload Efficiency: Optimize the data vectorization process, perhaps by incorporating more efficient algorithms or by offloading some of the processing.
• Data Security: Enhance security protocols to ensure data privacy and include features that restrict data sharing outside of the desired scope.
• Integration with Sightline eDiscovery Suite: Create a seamless interface and data interchange capabilities between the products for a unified user experience.
• Data Reusability: Implement features that allow users to save, categorize, and reuse search queries and results, reducing redundant work.

Major UI/UX Problems

• Incosistancy - look & feel, behaviors, and usage
• Incosistancy Coding - HTML Coding, CSS style
• Accessibility
• No previous UX Ressearch Artifacts or Style Guides (or Design System)

Solutions:

• Develop a user-friendly interface with guided workflows to cater to new users. Prompty design, Inline (in page) Help
• Design targeted search functionality that confines results to user-specified data sets.
• Streamline the data upload process to be more cost-effective, possibly by optimizing the data vectorization process. Easy configurable data handling
• Integrate seamlessly with the existing Sightline eDiscovery Suite to provide a cohesive user experience.
• Implement functionality to save and categorize search queries for easy retrieval and reuse of search data.
• Leading Focus Group for UX Research
• Implemented ADA compatibility by WCAG 2.1 with ADAonline.com

Challenges in UX/UI Problem-Solving:

• Embedding competitors' top features for a market-aligned product
• Facilitating seamless data migration and management
• Implementing an intuitive in-house survey tool
• Achieving ADA compliance for universal accessibility
• Empowering the Engineering Team to tackle new technical challenges.
• Providing a robust audit trail for accountability.
• Accelerate product delivery.

Solutions for each of the outlined UX/UI problems

• Incorporate Competitor Features: Research based on competitors' analysis and integrate the successful features of competitors into the product design, ensuring it meets or exceeds current market standards.
• Streamline Migration: Develop a straightforward migration tool with clear guidelines to ensure a smooth transition of data into the new system.
• Simplify Data Handling: Create a user-friendly interface for employee data management, possibly using excel data uploading & downloading, and batch processing options with proper notifications for errors.
• Survey Tool: Build a custom easy and highly configurable survey tool within the product that is easy to use and provides valuable insights through analytics.
• Audit Trail: Implement a clear, automatic logging system within the product to record all user actions and changes for accountability and traceability.
• ADA Compliance: Design the product with accessibility in mind, following ADA guidelines, including keyboard navigability, screen reader compatibility, and user-friendly design.